Legal Terms & Conditions

Privacy Statement

DCXP  respects your privacy. We do not rent or sell any of the details that you provide to us in good faith. We do our utmost to ensure the privacy and security of the information you supply do to us.

We are also anti-spam, and do not buy or rent information from any third parties. If you receive information from DCXP, it is because you have asked to hear from us, you have entered a competition and agreed to join our mail list, or a friend or colleague has requested it on your behalf. If you have received mail or e-mail in error, please notify us to be removed from our mailing lists.

At any time you can be removed from any or all of our databases and receive no more information from us.

What personally identifiable information is collected by DCXP?

Visitors may supply personally identifiable information (such as name, address, email address or telephone numbers) for various purposes on this site, or directly to our offices. These purposes include registering to receive e-mail newsletters, requesting further information about our trips, making a booking or simply asking a question about a DCXP product. DCXP does not collect personal information from you unless you provide it to us. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

How is information used?

When you supply information about yourself we do not divulge any information we gather from you to any third party without your prior consent. If making a booking with us, additional information will be required for operational reasons.

Medical information

For operational requirements some medical information will need to be submitted as part of your journey with us. The information you provide will treated as highly confidential and will be only made available to the expedition leader, staff on a need to know basis, operations co-ordinator and DCXP's medical advisor. Files will be kept for 7 years and then destroyed.

Security

Personally identifiable information is stored on servers that are not publicly accessible. Further, personally identifiable information is only accessed by DCXP employees on a "need to know" basis.
 
Choice/Opt-out

If you have registered to receive communications from us and later change your mind, you will be given the chance to unsubscribe on every e-news you receive or by writing to us specifically requesting we no longer contact you for any reason.

Correct/Update

If you would like to verify the data we have received from you or to make corrections to it, you may contact us directly by e-mail.

What anonymous information is collected on this site?

Anonymous click-stream information is collected from every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor's identity.

How is it used?

The information is used by DCXP to build anonymous behavioral profiles. These profiles are used to ensure that our site content is relevant and appropriate for the majority of users. Again, there is no association to the users identity.

How does our website use cookies?

DCXP’s website uses cookies as you visit pages on the site, to facilitate some functions. Cookies allow DCXP to gather anonymous click-stream information.

Links

This site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

E-mail Links

We use e-mail links located on this site to allow you to contact us directly via e-mail. We use the information provided in your e-mail to respond to your questions or comments.

Legal Disclaimer

We may disclose personal information if required by law or in the good-faith belief that such action is necessary in order to conform to the actions of the law or comply with legal process served on DCXP.

Sensitive Information

We only collect sensitive information about you with consent. Sensitive information is information about race, ethnic origin, political views, religion, philosophy, sexual preferences, criminal record or health information.

Privacy Legislation

DCXP welcomes the privacy amendments (Private Sector) Act 2000 and the 10 privacy Principles that the Act introduces.

The Company
 
Arun Treks & Expeditions Ltd (Nepal) is proprietary company registered in Kathmandu Nepal. DCXP Mountain Journeys Pty Lid is an Australian company that provides facilitation of travel bookings with either Arun Treks in Nepal, or our other recommended operators around the world
 
Booking Conditions

Risk Awareness / Liability Waiver

I have been advised by DCXP as agent for Arun of the following matters in relation to my upcoming trip with Arun Treks. I have been advised that travel, trekking, climbing and especially mountaineering are inherently dangerous activities. I may be killed, injured, incapacitated and experience pain, illness and suffering. I may experience loss, damage or theft of my property. Any of the above may not be Arun Treks or DCXP’s fault or the fault of anyone. These incidents may be caused by others in my party, employees or directors of Arun Treks, their subcontractors or even my guide, may be caused by environmental factors, or even just physical or mental exhaustion which can happen at any time on my trip. There is no way of predicting all the hazards I may face. While Arun Treks will take reasonable precautions to minimise the risks, there is no way Arun Treks can guarantee my safety on this trip 100%.
 
I acknowledge that often the areas of operation are remote with little or no immediate medical support. In some remote areas self-rescue is the only option. My guide may need to begin first aid appropriate to the remoteness of the area and the nature of my ailment. By signing this document I certify that I have read and understood these risks and they are acceptable to me.
 
I also agree not to seek compensation, financial or otherwise from any incident that might occur during or associated with the trip, from Arun Treks or DCXP, or their respective directors, officers, employees, agents, partners or subcontractors.
 
Arun Treks and its agents including employees, guides, leaders, subcontractors and porters shall not be liable for loss, death or injury, to any of its clients or loss or damage or delay to their baggage, personal effects or other property arising from the following:
1. Acts of God including but not limited to Landslides, Ice Cliff Collapse, Avalanche, Earthquakes, Flooding and Fire;
2. Civil disturbances of any nature including but not limited to War, Revolution, Riots, Strikes or Labour Shortages;
3. Environmental Factors such as changes to trails rivers and valleys, loose rocks, unstable snow, unstable ground, bad weather;
4. Any other circumstance beyond our control and responsibility.

Cancellation Policy

Your non-refundable deposit amount is specific to each trip and listed on the DCXP website or trip documentation. If you cancel you lose your deposit.
 
Payment in full is normally due 60 days ahead of departure date, if you don’t pay by this date you can lose your place on the trip and your deposit is forfeit. In rare cases earlier payment will be required.
 
Normal Policy Is:
If you cancel 60-31 days before departure date you lose 50% of your payments.
If you cancel less than 31 days before departure date you lose 100% of your payments.
 
If you cancel and we are able to fill your place on the trip we may refund your money at our discretion. This would normally be subject to an administration fee. We may also choose to offer you another trip (transferable) at our discretion. Arun Treks reserves the right to vary or cancel a trip or a specific departure and will endeavour to advise you of cancellations not less than 42 days before departure. In the event of Arun Treks cancelling a trip, we would work with all the members of the trip to try to provide an alternative venue. If you do not accept alternative arrangements we will refund all payments you have made to Arun Treks, less any unrecoverable costs. Arun Treks will not be liable for any additional costs incurred by you such as airticket cancellation fees or changes. We advise you to have a travel insurance policy that covers cancellation.

Itinerary Policy

Arun Treks will make every effort to achieve the objectives of the given trip/expedition. By signing below I understand that variations may be necessary for reasons including but not limited to; safety, interruptions to transportation, political unrest, prevailing weather conditions and the needs of the group.

Trip Price Policy

The trip price may change at any stage. Changes might be due to international currency fluctuations, inflation, fuel prices, conditions, fees or other changes. Once your full payment has cleared into our account, we would normally not vary the price. If the trip price were to vary considerably (>10%) after you had paid your non-refundable deposit and you decided to cancel we would likely allow a full refund or transfer to another trip.
 
Includes & Excludes

For included/excluded items and any special conditions, see the Info Pack for each specific expedition.

Acceptance
I have read and understood, and accept, the Risk Awareness / Liability Waiver, Cancellation Policy and the Trip Price Policy. I acknowledge and accept that DCXP is an agent of Arun Treks. I understand and accept the risks that have been explained to me, I hereby waive my right to bring any legal claim against Arun Treks even where Arun Treks and its Employees, Agents or Contractors would otherwise be deemed liable due to Gross Negligence, Breach of Contract or otherwise.